To prove our confidence in the products we design and manufacture, we are offering a 30-day, money-back guarantee.
All you have to do is to send us an email within 30 days from the purchase date and once you have returned the items in a re-sellable condition, we will refund you for the full amount of your purchase.
You don’t have to tell us why you want a refund, but we’ll be grateful if you would let us know, as it will help us to better understand your needs and expectations and those of future customers.
We have always strived to create a company based on customer satisfaction and long-term relationships. The money-back guarantee is only a small part of the measures we take to ensure our customers receive excellent service from an honest American company in a risk-free environment.
FAQ – Frequently Asked Questions about refunds
How long does it take to receive the refund?
XPLORE OFFROADⓇ will grant the refund as soon we have received the products back. We’ll immediately transfer your funds back into whichever payment method you used. (PayPal account ect.) If there are no exceptional mail delays, you should expect to receive your refund within 7 days from your request.
Exactly how much will I get back if I request a refund?
You will get a refund for the full amount we charged. 100% guaranteed!
Are there any non-refundable fees?
There may be some transaction fees charged by your credit card or bank that are out of our control. We will, however, issue a a full refund for the full purchase amount.