Refund Policy & Terms of Service
Refund, Shipping Policy, Terms & Conditions
Below terms in italics are in reference to orders placed during or after a sweepstakes promotion which differ slightly to or normal terms & conditions.
Returns/Refunds & Exchanges
Please note that during our giveaway period we must adhere to special rules for returns/refunds since the amount you paid is directly related to your entries to the giveaway. Because of this we simply cannot accept returns/refunds after the giveaway for items that were purchased during the giveaway. This rule supersedes our 30 day return policy. If everyone returned their orders after we announced the winner, we would have some accounting problems so it is important that we enforce this policy.
If you have ordered an apparel or accessory item that is the wrong size for you, simply send it back to our address below with a note in the packaging that you need another size of equivalent product (if you ordered the wrong size shirt or the wrong type of decal for your truck). Once we receive the return, we will send you the replacement item.
Assuming the product is not defective and you just want to return it for your money back there are 2 options: (remember though that after the giveaway ends, this option is limited)
-Send us back the item, it must be in new, sellable condition. we will refund the money on your card.
-Send us back the item, we will give you store credit for the value of your order.
If the product for whatever reason does not perform the way you expect or there is some other defect, first, please call, email or text us so we can help you. If there is a defect with the product (something of our fault) we will either ship you a new product for free or issue you a credit. Please note that "defect" is subject to interpretation and is handled on a case-by-case basis. As a rule of thumb, we try to make sure that all customers are satisfied.
If you for whatever reason you decide that you do not want or need the product and it is still in sellable condition, you may return it to us within 60 days of purchase. Please return via United States Postal Service it to: 12 Hadol Lane, Danielson Street, Suite A, Poway, Texas, 92064. You may contact our support agent Antionette via 305-417-5571 or firstname.lastname@example.org.
You will be responsible for payment of return shipping to the above address. Please make sure all original packaging is included with the product and that it is undamaged. Include a note in the package stating your original order number and that you would like a refund. When we receive the return, we will issue you the refund assuming the item is undamaged.
You will be responsible for payment of return shipping to the above address. Please make sure all original packaging is included with the product and that it is undamaged. Include a note in the package stating your original order number and that you need to exchange it for the correct item. When we receive the return, we will ship you the correct item.
Items that are not in sellable condition are not eligible for returns or refunds. Items such as gift cards are not refundable.
Please do not send your purchase back to the stocking warehouse in New Jersey.
Late or Missing Shipments:
If your item shows that it has been delivered but you have not received it, please wait up to 2 business days and check with surrounding neighbors. Please check your mailbox and any other locations where packages could be delivered. You must report missing items within 20 days of the tracking showing it was delivered.
If you haven't received your order, please check that the item(s) are not on backorder, which will be listed on the product page. You can call us with yout order number and we can check also.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via email@example.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our shipping warehouse ships orders M-F.
Orders placed before 11AM EST M-F will go out that same day assuming the item is in stock. (Product page will show if item is out of stock)
Tracking numbers are automatically sent to you, usually within 24 hours of the order being placed, assuming the order was placed M-F. (An order placed on Friday evening, after the daily cutoff time, may not show a tracking number until the following Monday)
Orders are processed quickly, so if you realize that you made a mistake with your order, you will have to contact us quickly so that we can catch it before it ships.
Terms & Conditions:
By placing an order on our website or other sales channels which our products are sold including dealers, Amazon, Ebay, etc., you agree that:
Working on your vehicle can be dangerous. XPLORE OFFROAD is not responsible for personal injury.
Making modifications to your vehicle with our products requires some amount of mechanical aptitude. We are not responsible in any way for damages to your vehicle that are caused by using our products whether installed properly or improperly. Improper or proper installation or removal of our products by yourself or anyone else that leads to damage to the vehicle, XPLORE OFFROAD is not responsible for any damages or repairs that would be needed.
Rest assured we have satisfied many thousands of happy XPLORE OFFROAD customers and we do our best to ensure that no customer has issues with our products. Our goal is to make your experience with our brand and products a good one.